Hey there! Ever since we started Shoebolt back in 2015, we’ve been obsessed with one thing—making sure every customer feels heard. Seriously, our founder, Jake, still replies to emails personally (though he might take a day or two during peak seasons!).
Whether you’ve got a question about sizing, a suggestion for our next collection, or just want to chat about your latest pair of kicks, we’re all ears. Fun fact: Our best-selling sneaker design came from a customer’s late-night email rant about "missing the perfect arch support." So yeah, your voice matters.
Honestly, we’ve tried chatbots and AI helpers, but nothing beats real human connection. Here’s how to reach us:
Pro tip: Need instant help? Try our Live Chat—our team’s surprisingly quick with emoji responses. 😉
Let’s be real—most companies say they "value feedback," but how many actually act on it? Last month alone, we implemented 7 customer suggestions, from wider width options to that controversial but wildly popular "marshmallow-sole" prototype.
So go ahead, tell us what’s on your mind. Complaints, praise, or even your dog’s opinion on our chew-resistant laces—we read it all. And who knows? Your idea might just end up in our next product line.
P.S. If you’re wondering why we’re in Panama City—it’s where Jake first sketched our logo on a napkin during a hurricane evacuation. True story.
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