You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team as soon as possible with your order number. We recommend checking your order status before requesting cancellation, as orders that have already entered the shipping process cannot be canceled.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is approved, you will receive instructions on how and where to send your package.
Please note that customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your financial institution's processing time.
Please note that we can only refund the original purchase price of the item(s). Shipping charges are non-refundable unless the return is due to our error. Sale items may only be eligible for store credit at our discretion.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you've completed these steps and still have not received your refund, please contact us at [email protected] with your order number and details about your refund request. We will investigate the matter and respond to you within 3-5 business days with an update on your refund status.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Shoebolt
Address: 1429 Harrison Avenue, Panama City, FL
Email: [email protected]
Phone: +1 738 041 1324
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays.
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