At Footwear Haven, we prioritize swift and secure delivery to ensure your carefully selected items arrive in pristine condition. Our team processes orders within 1-2 business days, with a meticulous quality check before dispatch. Whether you're refreshing your everyday essentials or investing in statement pieces, our logistics network is optimized for reliability. Seasonal collections and limited-edition releases follow the same streamlined fulfillment process, so you can shop with confidence year-round.

Processing typically completes within 48 hours of order confirmation, excluding weekends and holidays. Transit durations vary based on destination and carrier capacity. Domestic shipments generally reach customers within 5-7 business days, while international deliveries may require 10-20 business days depending on customs clearance. During peak seasons like holiday periods, we recommend placing orders earlier to account for potential carrier delays.

We offer the following shipping options:

Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
Free Shipping (10-15 Business Days): Applies automatically to orders of $60+

These rates apply to most destinations in our service area. Bulk or oversized shipments may incur additional fees, which will be clearly displayed during checkout if applicable.

Currently serving 30+ countries across North America, Europe, and select Asia-Pacific regions. We cannot ship to PO boxes, military addresses (APO/FPO), or certain remote locations. During checkout, our system automatically verifies deliverability to your specified address. For inquiries about specific territories not listed in our dropdown menu, please contact [email protected] prior to ordering.

Within 24 hours of shipment, you'll receive a confirmation email containing your tracking number and carrier details. Our integrated tracking system allows real-time monitoring through both our website and the carrier's platform. For consolidated shipments with multiple items, all tracking information will be accessible via your account dashboard. If you haven't received tracking details within three business days of your order confirmation, please check your spam folder before contacting customer support.

While we carefully select reliable logistics partners, occasional delays may occur due to weather, customs inspections, or carrier backlogs. If your package shows no movement for over seven business days in tracking, or if it hasn't arrived within five days of the estimated delivery date, please email [email protected] with your order number. Our support team will initiate a trace investigation with the carrier and keep you updated throughout the resolution process.

International customers are responsible for any applicable customs fees, taxes, or import duties imposed by their country's regulations. These charges are determined by local authorities and are not included in our shipping costs or product prices. We declare the full value of all shipments and cannot mark items as gifts to avoid fees. For accurate estimates, consult your national customs office prior to ordering. Some carriers may collect these fees upon delivery, while others invoice separately - check your tracking notifications for specific instructions.